How do you maintain continuity of services?

Working to keep the country safe is a 24/7, 365 days a year commitment - and DII has to be up to the job.

The size of DII is enormous with a single, unified platform connecting 300,000 Defence users in 2,000 locations across the globe - but equally impressive is the challenge to ensure continuity of service on this scale.

It demands a certain level of resilience and flexibility, an ability to cope with spikes of traffic to provide a reliable consistent service to all users from business space to battlespace, along with a rapid resolution of issues and problems.

Whenever and wherever - Defence personnel can rely on DII.

The benefit of a seamless, uninterrupted service is that it allows everyone to simply get on with their job - from business space to battlespace.

The fact that ATLAS has purposely put such proactive management in place, or that most IT problems are resolved with just one call to the SPOC (Single Point of Contact), and others usually in a matter of hours,

might pass unnoticed. But then, that’s because ATLAS has responded so efficiently to the challenge of maintaining continuity of services.

A service that is maintained 24/7

DII must maintain continuity of services to allow information to be shared easily, efficiently and securely at all times – that’s why the infrastructure has been planned, built and implemented to exacting standards. The entire IT estate is physically monitored 24/7 to ensure that all updates, patches and anti-virus products are installed and running correctly. Should an IT problem develop, ATLAS uses state-of-the-art service management tools to deliver a Single Point of Contact (SPOC).

The ATLAS Consortium operates...

64 centres, backed up by 24/7 monitoring of the DII system.

DII has been developed to balance cost with flexibility and resilience. In addition to the 64 data centres operated by the ATLAS Consortium, a dedicated team also proactively monitors the network continuously to identify potential problems.

If there’s an IT problem, you only have to ring...

1 number to sort it out. How simple is that?

The last thing you need is to be passed from pillar to post to get an IT problem resolved. With a Single Point of Contact (SPOC) users speak to the same operator until the problem is resolved, regardless of where they are in the world. The SPOC has replaced over 100 separate IT service desk contact numbers with one single number for all IT problems.